All products are shipped directly to you from our warehouse and professional framing workshop, located in Sydney.
We can ship to anywhere in Australia for a $14.95 flat rate per order for NSW, VIC, QLD, SA, ACT.
FREE SHIPPING is offered for orders totally over $150, excluding WA, NT and TAS.
Shipping to WA, NT and TAS at $26.95 flat rate per order. Note that there may be restrictions to our Free Shipping policy for larger sized framed prints being delivered to remote and regional locations.
PRODUCTION TIMES FOR NORMAL TRADING PERIODS
We can supply most products such as photo albums, metal picture frames, and body & bath products, packed and dispatched within 1-3 days orders placed.
Some picture frames are made-to-order in our workshop in Sydney. Please allow a standard production time of 1-2 weeks for these orders to be produced.
Click here for information regarding shipping and production information for Decorator Art Prints.
PRODUCTION TIMES FOR PEAK CHRISTMAS & NEW YEAR TRADING PERIODS
Please refer to our Christmas & New Year Order & Delivery Info page for current and up-to-date production and shipping estimates for this busy time of year.
SHIPPING TIMES FOR NORMAL TRADING PERIODS
Local orders around Sydney and surrounding areas can take approx. 1-3 business days for shipping. More distant states and locations such as WA, NT, TAS & SA may take up to 10-14 business days for shipping.
Please note that shipping times are an estimate only and can be subject to delays during peak periods, which are outside our control.
Please allow additional shipping time during peak seasonal periods such as Christmas.
Once your order has been dispatched you will receive an email from us confirming you order has been shipped. We will also provide you with a tracking number to follow your delivery. We recommend that you review this regularly for updates.
Although we work hard to meet delivery estimates, there may be times when an order may be delayed, due to production reasons or quality control. If your order is taking longer than expected, we ask that you please allow a few more days before contacting us.
Profile Australia will not be liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery.
Due to excessive costs, Express Post is unfortunately not available as a shipping option.
NEW ZEALAND ORDERS
We are currently not offering any purchases shipping options for New Zealand.
We are currently not offering any purchases shipping options for outside of Australia.
Click here to visit our FAQ's page for answers to more shipping questions.